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1. SHIPPING

Domestic orders typically ship in 1-2 business days. Please allow 5 to 7 business days for your package to arrive.

You will be notified via email once your order has been shipped. Shipping times can vary based on method chosen and delivery location. During holidays and sales shipping times may be delayed.

Please note that any international order may be subject to customs or import duties on your order, once it reaches your homeland. These charges are out of our control and we have no way of predicting what they may be. As such, we cannot be held responsible for any extras. Customs policies vary widely from country to country. So if you’d like more information, your best course of action would be to contact your local customs office. Customs can also delay the delivery of orders. Once again, this is out of our control.

All shipping and handling charges are non-refundable.

2. RETURNS

If you’re looking to return or exchange your items, we’re here to help! Gem Malki offers free returns or exchanges within 30 days from the receipt of original order. 

We accept, for return or exchange, items that are in new condition, unworn, unaltered, and free of damages by the customer.

Please note the following exceptions to our return and exchange policy:

  • FINAL SALE items cannot be returned or exchanged,
  • Returned items must have tags still on.

To initiate a return or exchange, please reach us at sam@gemmalki.com.

3. REFUNDS

Once your return is received and inspected, we will notify you through email of the status of your return. If you are approved, then your refund will be processed immediately, and a credit will be applied to your original method of payment, within 5 to 8 business days. Please allow for a period of up to 14 days for us and your bank to process the refund.

If you haven’t received a refund yet, first check your bank account again. There is often some processing time before a refund is posted.

If you have any questions concerning our Shipping & Returns Policy, please don’t hesitate to contact us at sam@gemmalki.com.